ABOUT TOMMY
Skincare and makeup go hand in hand and ULTRA TOMMY CIE. was something I've always dreamt up. I’ve been working on this for what feels like a lifetime so I can’t believe it’s finally here! Building my makeup line from the ground up has taught me a lot. Birthing a team, manufacturing, fulfillment etc., but here we are! I got the best of the best for you guys! Everything is cruelty free, vegan, gluten free, paraben and sulfate free and suitable for all skin types. Make sure you follow @ultratommycie to stay updated. So much love went into this.
love, tommy 💕
love, tommy 💕
GOT ANY QUESTION?
FAQS
ORDERS
DO YOU SHIP INTERNATIONALLY?We ship to most countries worldwide (please see list below). All international packages are shipped via DHL and domestic packages are shipped by FedEx SmartPost. Alaska, Hawaii, P.O./APO/FPO addresses are shipped via USPS. Items shipped outside of the United States may be subject to import duties, taxes and/or charges, which are not included in the total cost of your order, nor will they be covered or reimbursed by ULTRA TOMMY CIE..
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from DHL to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the United States.
Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.
COUNTRIES WE SHIP TO
ASIA
Bahrain, Bhutan, Brunei, India, Israel, Jordan, Lebanon, Russia, Saudi Arabia, Singapore, United Arab Emirates
EUROPE
UE and Armenia, Isle of Man, Liechtenstein, Switzerland, Monaco and United Kingdom
OCEANIA
Australia, New Zealand
CENTRAL AMERICA
Bahamas, British Virgin Islands, Costa Rica, Dominican Republic, Panama, St. Barthelemy, St. Martin, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Islands, U.S. Outlying Islands
SOUTH AMERICA
Argentina, Brazil, Colombia, Paraguay, Peru, Uruguay
CANADA & USA
WHERE CAN I PURCHASE PRODUCTS?ULTRA TOMMY CIE. is available on Instagram and here.
HOW MUCH IS SHIPPING?Shipping & Handling Charges are as follows:
DOMESTIC
Standard – (FedEx Smartpost) $2 flat rate, Free with orders over $30
Ground – (FedEx Ground) $10. flat rate
Express – (FedEx Express) $20 flat rate
INTERNATIONAL
$10 flat rate for all international countries we ship to worldwide
HOW LONG BEFORE I CAN RECEIVE MY ORDER?The processing time for orders is 72 hours. After your order has been shipped, delivery time within the United States is 4-7 business days, and 14-30 business days internationally. Please keep in mind that during holidays or limited edition launches and restocks, this time may vary.
ULTRA TOMMY CIE. is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited PORTUGAL.
WHAT CARRIER DO YOU USE?ULTRA TOMMY CIE. ships to most countries worldwide via FedEx SmartPost for all domestic packages and DHL for all international packages. USPS for Alaska, Hawaii, P.O./APO/FPO addresses.
DO YOU SHIP TO P.O./APO/FPO?Yes we do, however please be aware that shipping may take longer than usual depending on where it is being shipped to.
CAN I CANCEL MY ORDER?Unfortunately we are not able to cancel an order once it has been placed.
CAN I RETURN MY ORDER?We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, ULTRA TOMMY CIE. reserves the right to refuse all returns, reshipments and refunds. In the unlikely event that a product arrived damage, the customer must contact customer service within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?We accept online payments through Visa, Mastercard, American Express, MBway, N26, Apple Pay, Bank Transfer and Paypal
WHAT’S YOUR RETURN POLICY?We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, ULTRA TOMMY CIE by cquoisister reserves the right to refuse all returns, reshipments and refunds.
In the unlikely event that product/s arrive damaged, the customer must contact customer service within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email.
I REFUSED MY DELIVERY, WHERE IS MY REFUND?Refused delivery will incur a $2 restocking fee and outbound shipping will not be refunded. Please allow up to 5 business days for your refund to appear once we processed the return. PLEASE BE ADVISED THAT REFUSED OR UNCLAIMED INTERNATIONAL ORDERS WILL NOT BE REFUNDED.
I PUT THE WRONG ADDRESS ON MY ORDER, PLEASE HELP!Please be careful when entering your shipping address, ULTRA TOMMY CIE. will not be responsible for orders sent to the incorrect delivery address provided by the customer.
DOES ULTRATOMMY.WEEBLY.COM OFFER GIFT WITH PURCHASE PROMOTIONS?Occasionally UltraTommyCie.weebly.com will apply a gift with purchase to orders. Please note that unless otherwise stated, all free gifts applied to customers' orders are added while supplies last and are not guaranteed. All samples, packets, stickers and other products or merchandise are subject to change and subject to availability.
PRODUCT/INGREDIENTWHERE ARE YOUR PRODUCTS MANUFACTURED?Our formulas are made in Canada, Switzerland and Portugal, with globally sourced ingredients.
ARE YOUR PRODUCTS NATURAL?When possible, we choose naturally derived ingredients over synthetics in all formulations.
DO YOUR PRODUCTS CONTAIN SOY?No
ARE YOUR PRODUCTS VEGAN?Yes
DOES ULTRA TOMMY CIE. USE PARABENS OR SULFATES?ULTRA TOMMY CIE. does not use parabens or sulfates in any of our products.
DO YOU TEST PRODUCTS ON ANIMALS?ULTRA TOMMY CIE. does not test products on animals. All of our products are cruelty free.
ARE THE PRODUCTS SAFE TO USE FOR ALL SKIN TYPES?All products were formulated to be safe for all skin types but if you have specific concerns, please consult your doctor with the list of ingredients found on the website.
ARE YOUR PRODUCTS SAFE?Yes, all products have been tested by a board certified dermatologist and have passed industry standard testing.
HAVE YOUR PRODUCTS ALL BEEN TESTED BY A DERMATOLOGIST?Yes, all products have been tested by a board certified dermatologist, and have passed all required safety testing.
WHAT TEMPERATURE DO THESE PRODUCTS NEED TO BE STORED AT?We recommend storing your products in a cool dry place, away from direct sunlight and excessive heat.
DO YOU SHIP INTERNATIONALLY?We ship to most countries worldwide (please see list below). All international packages are shipped via DHL and domestic packages are shipped by FedEx SmartPost. Alaska, Hawaii, P.O./APO/FPO addresses are shipped via USPS. Items shipped outside of the United States may be subject to import duties, taxes and/or charges, which are not included in the total cost of your order, nor will they be covered or reimbursed by ULTRA TOMMY CIE..
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from DHL to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the United States.
Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.
COUNTRIES WE SHIP TO
ASIA
Bahrain, Bhutan, Brunei, India, Israel, Jordan, Lebanon, Russia, Saudi Arabia, Singapore, United Arab Emirates
EUROPE
UE and Armenia, Isle of Man, Liechtenstein, Switzerland, Monaco and United Kingdom
OCEANIA
Australia, New Zealand
CENTRAL AMERICA
Bahamas, British Virgin Islands, Costa Rica, Dominican Republic, Panama, St. Barthelemy, St. Martin, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Islands, U.S. Outlying Islands
SOUTH AMERICA
Argentina, Brazil, Colombia, Paraguay, Peru, Uruguay
CANADA & USA
WHERE CAN I PURCHASE PRODUCTS?ULTRA TOMMY CIE. is available on Instagram and here.
HOW MUCH IS SHIPPING?Shipping & Handling Charges are as follows:
DOMESTIC
Standard – (FedEx Smartpost) $2 flat rate, Free with orders over $30
Ground – (FedEx Ground) $10. flat rate
Express – (FedEx Express) $20 flat rate
INTERNATIONAL
$10 flat rate for all international countries we ship to worldwide
HOW LONG BEFORE I CAN RECEIVE MY ORDER?The processing time for orders is 72 hours. After your order has been shipped, delivery time within the United States is 4-7 business days, and 14-30 business days internationally. Please keep in mind that during holidays or limited edition launches and restocks, this time may vary.
ULTRA TOMMY CIE. is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited PORTUGAL.
WHAT CARRIER DO YOU USE?ULTRA TOMMY CIE. ships to most countries worldwide via FedEx SmartPost for all domestic packages and DHL for all international packages. USPS for Alaska, Hawaii, P.O./APO/FPO addresses.
DO YOU SHIP TO P.O./APO/FPO?Yes we do, however please be aware that shipping may take longer than usual depending on where it is being shipped to.
CAN I CANCEL MY ORDER?Unfortunately we are not able to cancel an order once it has been placed.
CAN I RETURN MY ORDER?We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, ULTRA TOMMY CIE. reserves the right to refuse all returns, reshipments and refunds. In the unlikely event that a product arrived damage, the customer must contact customer service within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?We accept online payments through Visa, Mastercard, American Express, MBway, N26, Apple Pay, Bank Transfer and Paypal
WHAT’S YOUR RETURN POLICY?We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, ULTRA TOMMY CIE by cquoisister reserves the right to refuse all returns, reshipments and refunds.
In the unlikely event that product/s arrive damaged, the customer must contact customer service within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email.
I REFUSED MY DELIVERY, WHERE IS MY REFUND?Refused delivery will incur a $2 restocking fee and outbound shipping will not be refunded. Please allow up to 5 business days for your refund to appear once we processed the return. PLEASE BE ADVISED THAT REFUSED OR UNCLAIMED INTERNATIONAL ORDERS WILL NOT BE REFUNDED.
I PUT THE WRONG ADDRESS ON MY ORDER, PLEASE HELP!Please be careful when entering your shipping address, ULTRA TOMMY CIE. will not be responsible for orders sent to the incorrect delivery address provided by the customer.
DOES ULTRATOMMY.WEEBLY.COM OFFER GIFT WITH PURCHASE PROMOTIONS?Occasionally UltraTommyCie.weebly.com will apply a gift with purchase to orders. Please note that unless otherwise stated, all free gifts applied to customers' orders are added while supplies last and are not guaranteed. All samples, packets, stickers and other products or merchandise are subject to change and subject to availability.
PRODUCT/INGREDIENTWHERE ARE YOUR PRODUCTS MANUFACTURED?Our formulas are made in Canada, Switzerland and Portugal, with globally sourced ingredients.
ARE YOUR PRODUCTS NATURAL?When possible, we choose naturally derived ingredients over synthetics in all formulations.
DO YOUR PRODUCTS CONTAIN SOY?No
ARE YOUR PRODUCTS VEGAN?Yes
DOES ULTRA TOMMY CIE. USE PARABENS OR SULFATES?ULTRA TOMMY CIE. does not use parabens or sulfates in any of our products.
DO YOU TEST PRODUCTS ON ANIMALS?ULTRA TOMMY CIE. does not test products on animals. All of our products are cruelty free.
ARE THE PRODUCTS SAFE TO USE FOR ALL SKIN TYPES?All products were formulated to be safe for all skin types but if you have specific concerns, please consult your doctor with the list of ingredients found on the website.
ARE YOUR PRODUCTS SAFE?Yes, all products have been tested by a board certified dermatologist and have passed industry standard testing.
HAVE YOUR PRODUCTS ALL BEEN TESTED BY A DERMATOLOGIST?Yes, all products have been tested by a board certified dermatologist, and have passed all required safety testing.
WHAT TEMPERATURE DO THESE PRODUCTS NEED TO BE STORED AT?We recommend storing your products in a cool dry place, away from direct sunlight and excessive heat.